GUIDELINES FOR MANAGING CUSTOMER REQUIREMENTS AND ADDING VALUE TO THE DESIGN PROCESS

Abstract

The search for value generation has recently increased in the construction industry in the past decades. However, some difficulties in capturing end-customer requirements, controlling the flow of information, and optimizing project development phases prevent a product development process from receiving greater value aggregation. The present research aims to propose a set of standards for the management of these steps. In this way, a case study was developed in a small architecture office in Arapongas - PR, through the mapping of the project process. After a survey of the positive actions and lags of the current management the processes of the microenterprise were modeled through an organizational software and the information obtained was then contrasted by means of theoretical references. This study enabled a final set of guidelines to reduce management errors and sequence of activities to a minimum.